Terms & Conditions

1. Booking Your Travel Arrangements

The first named personal/lead passenger on the booking or the person paying for the booking agrees on behalf of all persons detailed on the booking that he/she:

• (a) has read these Booking Conditions and agrees to be bound by them;
• (b) consents to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements);
• (c) is over 18 years of age at the time of booking and were placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; and
• (d) accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

All services offered are subject to availability. Fares are not guaranteed until they are ticketed.

When you make your booking, you must pay the relevant deposit as specified at the time of booking. No contract will come into existence until we accept your booking and we receive your deposit or full payment in cleared funds and issue you with a confirmation invoice either on behalf of ourselves or the supplier in question. Please ensure that the names given are the same as in the relevant passport.

Bookings made online:

If you book online, you must provide us with all the information which we require. Online bookings are processed automatically and it is your responsibility to ensure that all the information you provide including but not limited to the travel details is accurate and correctly entered online; that you make the right selection of flights, hotels, or any other arrangement you book with us; that passenger information is entered as it appears on the passport. We hold no responsibility for any discrepancy whatsoever in the information that you provide or the way it is entered online. You agree that any such discrepancy/error while entering the information or while selecting the arrangements may lead to additional costs which will be borne by you. You must also ensure that the credit or debit card you are using is your own (or, subject to our acceptance, if it is a third party's you have their express authorisation to use their credit or debit card) and that sufficient funds are available to cover the cost of the arrangements which you book with us. When we receive and accept your booking, we will process it (subject to availability) and debit payment from you. From this point cancellation charges will apply. A confirmation e-mail and invoice will be sent to you. As soon as you receive the confirmation email and invoice, please check the details carefully and inform us immediately if anything appears to be incorrect as it may not be possible to make changes later.

Bookings made by telephone:

If you make a booking by telephone, you must provide us with all the information which we require. You must also ensure that all information which you provide is accurate and that passenger information is provided as it appears on the passport. You must also ensure that the credit or debit card you are using is your own or, subject to our acceptance, if it is a third party's you have their express authorisation to use their credit or debit card and that sufficient funds are available to cover the cost of the arrangements which you book with us. Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing immediately. If we accept your booking, we will process it (subject to availability) and debit payment from you. From this point cancellation charges will apply and may not be possible to refund partial money or full. We will send you a confirmation and/or e-ticket and invoice. Please check the details carefully and inform us immediately if anything appears to be incorrect.

2. Payments

You must pay the balance by the due date shown on the confirmation invoice. Please note for some telephone bookings full payment may be required IMMEDIATELY i.e., before you receive the confirmation invoice. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your holiday/flights and still leave you liable to pay cancellation charges. Where an extra "booking charge" applies this will have been advised at the time of booking. All cheque payments require 7 days to clear. Until full payment has been received the price of your booking may increase as a result of fuel or other surcharges which may be imposed by suppliers. Please note we do not accept responsibility for cash sent by courier or post, even if sent by registered or recorded delivery post or any other special delivery.

3. Data Protection Policy

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide. Please see our Data Protection and Privacy Policy for further information.

4. Passports, Visa and Health Requirements

You are responsible for checking all passport, visa and health requirements and ensuring your travel documents are in order.

Passport and Visa:

You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check the up-to-date position in good time before booking/departure. We accept no liability if you are refused boarding the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. You must have a passport which is valid for at least six months after your intended date of return. You must ensure you have correct visa and health entry requirements for all countries visited including countries you may just be transiting through. This includes all stops made by the aircraft even if you do not leave the aircraft or airport. Special conditions apply for travel to the USA — all passengers must have individual machine readable passports; travellers to the USA must apply for ESTA no later than 72 hours before departing for the United States. Arriving at the airport without a previously approved ESTA will likely result in being denied boarding. For European holidays your EHIC is only valid until its expiry date and you must obtain comprehensive medical insurance prior to departure. For South Africa, parents travelling with children (under 18) will be asked to show the child's full unabridged birth certificate.

Essential Travel Advice issued by Foreign Commonwealth & Development Office:

The Foreign Commonwealth & Development Office (FCDO) is the best and most up to date source of travel advice. It issues essential travel advice for worldwide destinations, which includes information on entry requirements including passports and visas, as well as health, safety and security, local laws and more. Make sure to check the latest travel advice at https://www.gov.uk/travelaware or www.dfa.ie for the destination you are visiting. The travel advice can change and you should continue to check it until you commence your travel.

5. Health

Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. As per FCDO advice you should visit your health professional at least 4 to 6 weeks before your trip to check whether you need any vaccinations or other preventive measures. Country specific information and advice is published by the National Travel Health Network and Centre on the TravelHealthPro website and by NHS (Scotland) on the fitfortravel website. Useful information and advice about healthcare abroad is also available on the NHS Choices website or www.hse.ie. It is your responsibility to ensure that you obtain the recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

6. Special Requests and Medical Problems

If you have any special requests, please advise us at time of booking. Although we will endeavour to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part. We do not accept bookings that are conditional upon any special request being met. If you have any medical problem or disability which may affect your arrangements, you must advise us in writing before booking giving full details. Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.

7. Behaviour

You accept responsibility to ensure that you and the members of your party do not behave in a way which causes offence to others or risks any loss or damage to property belonging to others. Payments for any such damage or loss must be made at the time direct to the accommodation owner or manager or other supplier. You indemnify us against any claims (including legal costs) subsequently made against us as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion you are behaving in such a way to cause or to be likely to cause distress, danger or annoyance to any third party or damage to property, we reserve the right to terminate your arrangements without notice. In this situation your total booking with us, including your return transportation arrangements, will immediately cease and we will not be responsible for paying any costs, expenses, refunds or compensation.

We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

8. Compliance with Laws

It is also your responsibility to comply with the laws, customs, foreign exchange and the drug regulations of the countries visited. We and/or our representatives reserve the right to cancel your holiday at any time if in our reasonable opinion you are found to be behaving in a socially unacceptable manner or indulging in illegal activities, without any liability to you for any refund and/or legal claim.

9. Insurance

We do not offer travel insurance or health insurance so we highly recommend you to get a travel or health insurance from a company of your choice. If you choose to travel without adequate insurance cover, we will not be liable for any losses.

10. Telephone Calls

We reserve the right to record telephone calls for quality assurance and training purposes and to ensure that our customer service is constantly reviewed.

11. Claims and Complaints

Where we are acting as agent, the contract for your arrangements is between you and the Supplier/Principal and any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances.

If you wish to complain when you return home, write to the Supplier/Principal. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish — please contact Customer Services.

Where you have booked a package holiday with us, please inform the relevant supplier (e.g., your hotelier) immediately and contact us on the numbers listed on our website. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department giving your booking reference and all other relevant information.

13. Construction Work

There may always be minor refurbishment and maintenance being carried out at properties and most of these won't affect your holiday adversely.

14. Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us or the applicable supplier. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned.

15. Jurisdiction

These Booking Conditions and any agreement to which they apply are governed in all respects by English and Irish law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. The services sold to customers in Ireland will only be dealt in Ireland. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

16. Flights and Flight Travel Documents

Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. All departure/arrival times on your flight ticket are provided by the airlines concerned and are estimates only. They may change due to air traffic control restrictions, weather conditions, operational/maintenance requirements and the requirement for passengers to check in on time.

We are unable to make any special arrangements for you if you are delayed; these matters are at the sole discretion of the airline concerned.

In relation to flights, an infant must be under 2 years of age on the date of their return flight to be entitled to the infant fare level which is usually 15-20% of IATA's published fare.

Please note that where a sector of a flight itinerary is not utilised without contacting the carrier directly any remaining sectors may be subject to cancellation without further notification. Where this situation arises, we are unable to accept responsibility for any costs incurred.

Please note the existence of a "UK Air Safety list" detailing air carriers that are subject to an operating ban within the UK. We reserve the right to change the airline in the event that the airline is blacklisted under the UK Air Safety List. Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate.

17. Reconfirming all Flights

You must telephone the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement.

18. Travel Documents Checking and Despatch

Travel documents will be sent by email. It is your responsibility to check that all travel documents issued are correct. Any inaccuracies must be notified to us immediately. The address for sending all documentation will be that given at the time of booking unless requested otherwise. Travel documents will not be sent until we receive the full payment in cleared funds. Documents will normally be sent 7 days before departure. Sending travel documents by post or fax is subject to the company's discretion and will involve additional cost. In the event of travel document loss or delay in delivery, it will be your responsibility to pay additional expenses incurred by us to arrange and send duplicate travel documents.

A number of Governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft to the Authorities before the aircraft leaves the UK. The data will be collected either at the airport when you check in or in some circumstances when, or after you make your booking. Accordingly, you are advised to allow extra time to check in for your flight.

19. Special Price Guarantee

For all scheduled flights, if you find within 24 hours from booking with us a lower price on offer and available to book immediately, we will match the price subject to the following conditions.

• (i) Price match can be done only within 24 hours of booking confirmation with us or before 23:59 on the day.
• (ii) Price match applies only to bookings made for scheduled flights.
• (iii) The lower price to be matched must be quoted by a UK based travel agent (online or offline).
• (iv) Price match applies only for exact/like-for-like itinerary matches for flights i.e. the airline, flight numbers, departure and arrival times, airports, as well as routing must precisely match the flight itinerary booked with us.
• (v) Price match is possible only against full upfront payment of the total price of the flight. i.e. if you have booked your flight with us by paying an initial deposit, you will need to pay the total price upfront if you want us to match the lower price.
• (vi) The price to be matched must be in Pound Sterling (GBP); it must be advertised for and available to general public in the United Kingdom to reserve immediately. We cannot match the price which includes any discount coupon, corporate discounts, promotional codes or vouchers, or bulk buy discounts etc.
• (vii) You must provide us with evidence of the lower price — a written confirmation from the competitor on letter headed paper or screenshot of their web page. These must include the air fare price as well as detailed itinerary including travel dates and times, airline name, flight number and number of passengers.
• (viii) All price match requests, including proofs, are subject to verification by us. Screenshots or other purported evidence of a lower price that cannot be independently verified will not be accepted. We will not accept any request for price match where we believe, in our sole discretion, that the lower price offer is a result of any error or is made fraudulently.
• (ix) If you require the ticket within 24 hours, the special price guarantee does not apply. Fares are subject to change without prior notice.
• (x) The special price guarantee can be withdrawn/altered at any time without notice; it cannot be combined with any other offer/discount.

20. E-Tickets

Some airlines offer only electronic confirmation of your reservation, or 'e-ticketing', on certain routes. If you are travelling on an e-ticket route we can at your request provide you with a paper ticket where permitted. Where you make a request for a paper ticket, an administration fee of £20 per ticket will be levied in addition to any applicable airline charge.

21. Airline Ticket Refunds

Air tickets returned to us for a refund are subject to an administration charge of £60 per ticket, irrespective of the number of tickets returned and you will be required to pay a per ticket cancellation charge imposed by the airline or the consolidator pursuant to their terms and conditions. There is no automatic right to a refund and, when you return an air ticket to us, we will arrange for it to be presented to the respective airline or consolidator to assess eligibility for a possible refund in accordance with the relevant airline's or consolidator's terms and conditions.

If a recoverable air ticket refund is less than the above administration charge, the ticket will be deemed to be fully non-refundable. An administration fee of £60 per ticket will be levied on any non-refundable ticket where a tax refund application is made by us at your request and on your behalf. Refunds will not be paid to you until they have been received by us from the relevant airline or consolidator. In the case of airline ticket refunds this is normally 4 to 5 weeks from the point the tickets are submitted for consideration to the airline.

22. Flight Changes

Should your flight be cancelled your rights and remedies will be governed by the airline's conditions of carriage. As a result, you may be entitled to: (a) Carriage on another flight with the same airline without additional costs; (b) Re-routing to your destination with another carrier without additional costs; (c) Receiving a full refund; or (d) Some other right or remedy.

If a schedule change occurs to your itinerary prior to our receipt from you of the full price, or prior to the issue of your tickets we will do our best to notify you on behalf of the carrier.

Should a schedule change occur to your itinerary after full balance/ticket issue, the relevant supplier's decision will be final and amendment charges may apply.

23. Departure Taxes

It is not always possible to include all departure taxes on your ticket(s). In some cases departure taxes must be paid by you locally to the Government of the country you are departing from and are non-refundable by us.

This section only applies to Package Holidays organised by Travel Anywhere. This section B will apply to your booking in addition to Section A.

24. Definition of a Package

Where your booking is for a Package, as defined below, we will act as a "Package Organiser" and you will receive the rights and benefits under the Package Travel and Linked Travel Arrangements Regulations 2018 ("PTRs"), as outlined in Section B of these Booking Conditions.

A "Package" exists if you book a combination of at least two different types of the following individual travel services, for the purpose of the same trip or holiday: (a) transport; or (b) accommodation; or (c) rental of cars, motor vehicles or motorcycles (in certain circumstances); and (d) any other tourist service not intrinsically part of one of the above travel services, provided that those travel services are purchased together from a single visit to our website and selected by you before you agree to pay; or are advertised, sold or charged at an inclusive or total price; or advertised or sold under the term "package" or a similar term.

25. Acceptance of Booking

We reserve the right to increase or decrease brochure prices and to change any information in our brochures or on our website before a booking is made. You will be told the correct up to date price before you book. Once you choose a holiday and agree the price, please complete the booking form and send it to us together with a non-refundable deposit of £150.00 per person and the insurance premium (if required), or full payment if booking within 8 weeks of departure. On acceptance of the deposit and the satisfactorily completed booking form, we will issue a confirmation invoice and at this stage the contract between you and us comes into existence. Payment of the balance due must be made 8 weeks prior to departure. If the balance is not received by the due date, we reserve the right to cancel the booking and retain the deposit.

27. Your Holiday Price

The price of your package holiday has been calculated using exchange rates quoted in www.xe.com as on the invoice date.

We reserve the right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in: (i) the price of the carriage of passengers resulting from the cost of fuel or other power sources; (ii) the level of taxes or fees applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and (iii) the exchange rates relevant to the package.

If this means that you have to pay an increase of more than 8% of the price of your confirmed package holiday, you will have the option of accepting a change to another package holiday if we are able to offer one, or cancelling and receiving a full refund of all monies paid to us. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice.

28. Alterations by You & Transfer of Booking

If you wish to alter your arrangements after your booking has been made, we will do our best to arrange this and, if possible, make these changes. Any request for changes must be made in writing by the person who made the booking (from the email ID registered with us at the time of booking). We will charge an amendment fee of £60 per person, and any other cost we incur in making the alteration. Scheduled airlines normally treat name changes as a cancellation and rebooking and this may incur a 100% cancellation charge in respect of the airfare.

Transfer of Booking:

If any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions: (a) that person is introduced by you and satisfies all the conditions applicable to the arrangements; (b) we are notified not less than 7 days before departure; (c) you pay any outstanding balance payment, an amendment fee of £60/€60 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and (d) the transferee agrees to these Booking Conditions and all other terms of the contract between us. You and the transferee remain jointly and severally liable for payment of all sums.

29. Cancellation by You

If you or anyone on your holiday booking decides to cancel the holiday you must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail (sent to info@travelanywhere.co) within 24 hours by the person who made the original booking. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it.

A cancellation invoice will be sent to you within 7 days. Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows: (1) Some bookings are non-refundable right after confirming. (2) Some bookings are partial refundable. Please ask an agent before confirming the bookings. Certain travel arrangements cannot be changed or cancelled after they have been confirmed without incurring a 100% cancellation charge. We strongly recommend that you take out full insurance which will, in most cases, include cover against loss of deposit or cancellation fees.

Cancellation by You due to Unavoidable & Extraordinary Circumstances:

You have the right to cancel your confirmed Package before departure without paying a cancellation charge in the event of "unavoidable and extraordinary circumstances" occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. For the purposes of this clause, "unavoidable and extraordinary circumstances" means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

30. Changes & Cancellation made by Us

As we can plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.

Changes:

If we make an insignificant change to your holiday, we will make reasonable efforts to inform you or your travel agent as soon as reasonably possible if there is time before your departure but we will have no liability to you. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Examples of "significant changes" include: a change of accommodation area for the whole or a significant part of your time away; a change of accommodation to that of a lower standard or classification; a change of outward departure time or overall length of your arrangements by more than 12 hours; a change of UK departure airport; a significant change to your itinerary, missing out one or more destination entirely.

Cancellation:

In some circumstances, we will not cancel your travel arrangements less than 60 days before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we have to make a significant change or cancel, we will offer you the choice of: (i) accepting the changed arrangements; or (ii) having a refund of all monies paid; or (iii) accepting an offer of alternative travel arrangements of a comparable or higher standard from us, if available; or (iv) if available, accepting an offer of alternative arrangements of a lower standard, with a refund of the price difference. You must notify us of your choice within 7 days of our offer.

Compensation:

In addition to a full refund of all monies paid by you, we will pay you compensation per person (excluding infants): more than eight weeks before departure — NIL; between eight and two weeks — £30; less than two weeks — £50. We will not pay compensation in the following circumstances: where we make an insignificant change; where we make a significant change or cancel more than 60 days before departure; where you accept the changed arrangements; where we have to cancel due to your failure to make full payment on time; where the change arises from alterations requested by you; or where we are forced to cancel due to Force Majeure.

31. Our Responsibility for your Package Holiday

We will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel and Linked Travel Arrangements Regulations 2018. We are responsible for the proper provision of all travel services included in your package, as set out in your confirmation invoice. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services and we don't remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your package holiday, you may be entitled to an appropriate price reduction or compensation or both.

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from: (a) the act(s) and/or omission(s) of the person(s) affected; (b) the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or (c) Force Majeure (as defined in clause 32).

32. Force Majeure

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by "Force Majeure". For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier's control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concern's control.

33. Delays, Missed Transport Arrangements and other Travel Information

If you or any member of your party misses your flight or other transport arrangement, it is cancelled or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately.

Under UK Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of cancellation or delay to flights. Full details of these rights will be publicised at UK airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us.

34. Prompt Assistance

If, whilst you are on holiday, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors, we will not be liable for the costs of any alternative travel arrangements or other such assistance you require.

35. Excursions

Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

Where you have booked a "Single Component" accommodation or transport booking where Travel Anywhere is acting as an agent on behalf of the supplier/principal, this section C will apply to your booking in addition to section A above.

36. Your Contract

When making your booking we will arrange for you to enter into a contract with the supplier of the travel arrangements in question (i.e. hotel/tour operator/airline or other supplier), ("Supplier/Principal"). As an agent we accept no responsibility for the acts or omissions of the Supplier/Principal or for the travel arrangements provided by the Supplier/Principal. The Supplier/Principal's terms and conditions will apply to your booking and we advise you to read these carefully. A contract between you and the Supplier/Principal will come into force when we issue a confirmation invoice on behalf of the Supplier/Principal. Until your booking has been confirmed by the individual Supplier/Principal, no contract has been formed between you and the Supplier/Principal.

37. Payment

You will be required to pay a deposit or full payment at the time of booking. If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Supplier/Principal who may cancel your booking and charge the cancellation fees set out in their booking conditions. All monies you pay to us for arrangements will be held by us on behalf of the Supplier/Principal concerned until such time as we make payment to the Supplier/Principal in accordance with our agreement with the Supplier/Principal.

38. Changes & Cancellation by You

Any cancellation or amendment request must be sent to us in writing, by email (sent to info@travelanywhere.co from the email ID registered with us at the time of booking), and will take effect at the time we receive it. Amendments and cancellations can only be accepted in accordance with the booking conditions of the Supplier/Principal of your Arrangements. The Supplier/Principal may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements). In addition, you must pay us an administration fee of £60 per person per booking. Many airline tickets are paid for in full at the time of booking and in case of cancellation, unless otherwise stated, they are non-refundable, non-changeable and non-re-routable. Cancellations made within 24 hours of departure are non-refundable.

39. Changes or Cancellations by the Supplier/Principal

We will inform you of any changes or cancellations as soon as reasonably possible. If the Supplier/Principal offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the Supplier/Principal is entitled to assume you wish to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the Supplier/Principal under your contract with them.

40. Our Responsibility for your Booking

Your contract is with the Supplier/Principal and its terms and conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking. We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.